Human communication has significantly transformed since our existence, from making abnormal noises and non-verbal gestures to facial expressions and precise language; we have diverse forms of communication. Conversations between humans and machines can be complex, as there are certain drawbacks, such as a lack of a humane touch, context flow, and a natural-sounding response. Conversational AI goes above and beyond basic answering and standard text messaging it interprets text and speech with the help of natural language processing, automated speech recognition, advanced dialog management, deep learning, and machine learning has the ability to engage in human-like dialogue, capturing context and providing intelligent responses.
Present-day AI-integrated chatbots possess the ability to have a complete dialogue with humans, offering them the essence of human understanding. These advanced chatbots have enhanced the customer service experience and are currently expanding into numerous industries. For brands tasked with upgrading their customer experience by driving personalization and efficiency, Conversational AI is the key to achieving these objectives.